FAQ:
Q1:Are you manufacturer or tarding company?
We are manufacturer and have more than 200 employees in total.
Q2. Can I order sample for testing?
A: Yes, sample order for testing is welcome.
Q3. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 10-15 days
Q4. How do you ship the goods and how long does it take to arrive?
A: We often shipping by sea with full container to our customer, and we also ship by DHL, UPS, FedEx or TNT. It usually takes 5~7
days to arrive.
Q5. How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.1%. Secondly,
during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we
willrepair them and resend them to you or we can discuss the solution including re-call according to real situation.